Refund, Returns & Exchange Policy

At scrub therapy we want you to be satisfied with your purchase. This policy applies to medical scrubs and other products purchased through scrubstherapy.com

Change-of-mind returns

You may request a return within 7 days of receiving your order, provided that the items:

- Are unworn and unused;
- Have not been washed, altered or damaged;
- Are returned in their original packaging, with labels attached; and
- Include proof of purchase.

For hygiene reasons, we cannot accept change-of-mind returns for items that have been worn, washed or soiled.

Unless the item is defective or incorrect, the customer is responsible for return delivery costs. Once the return has been approved and received, we will issue a refund to the original payment method within 14 days of processing the request.

Incorrect, damaged or defective items

Please contact us at scrubstherapy@gmail.com within 7 days of delivery if you receive the wrong item or an item that is damaged.

If an item is defective, unsafe or not reasonably suitable for its intended purpose, you may return it in accordance with your rights under the South African Consumer Protection Act. Where applicable, we may provide a repair, replacement or refund. Defective-goods returns will be handled at our cost. 

Please do not alter, repair or continue using a defective item after discovering the problem.

Exchanges

We offer exchanges for a different size or colour, subject to availability. Items must meet the change-of-mind return conditions above. If the requested replacement is unavailable, you may choose a refund or store credit.

Refunds

Approved refunds will be made to the original payment method. Your bank or payment provider may take additional time to process the refund. Original delivery fees are refundable where required by law or where we sent an incorrect or defective item.

How to request a return

Email scrubstherapy@gmail.com with:

- Your order number;
- The reason for the return;
- Photographs, if the item is damaged or defective; and
- Your preferred outcome: refund, replacement or exchange.

Do not send items back before receiving return instructions from us